Rent-A-Center in Las Vegas, NV Closed now

Reviews about Rent-A-Center

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  April 09, 2020, by JoAnna Jarred
  Needed a mattress in a jam and decided against my better judgement to go to RAC because what else are people with less than stellar credit suppose to do? First, the day of application was perfect. Nice guys, no issues. However, the day it was suppose to be delivered I answer to confirm the delivery time and the guy asks me "hey, did you mean to get a used mattress?" "No I didn't, I certainly thought that price was a new mattress. I never even knew used mattresses were an option, that was never stated." He responds "ok well this mattress is pretty used, to be honest....I would not accept it had I even paid for used." I explain to him that I will not accept a used mattress under any circumstances. He advises that new mattresses are more and that I technically "paid" for a used one. I told him I did not care about price, I would not accept a used mattress. I didn't even gain clarity on the price difference, I just wanted my bed delivered. He says, no problem he will get me a new mattress. Delivery was at 3pm which I had actually gotten a friend to come over and wait since I work all day and I called at 4:15 to be told "oh we had to go to another store because we had no new mattresses". Finally at 5:15 the bed is delivered. It just got a little absurd, and I feel like they treat people this way because they can due to the limited options for people with poor credit. I def won't be going back, and will be contacting corporate for the inconvenience.